Privacy Policy

Effective Date: 1st January 2025
Last Updated: 28th August 2025 

 

HealthTech Connex and its subsidiaries, NeuroPeak Physiotherapy and Performance Centre and Centre for Neurology Studies, (“we,” “our,” or “us”) are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, HealthTechConnex.com (the “Website”), in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). 

 

By using our Website, you consent to the practices described in this Privacy Policy. 

 

1. What Information We Collect 

We may collect the following types of personal information when you interact with our Website: 

a. Information You Provide to Us 

  • Name, email address, phone number, and mailing address (e.g., when you fill out a contact form or subscribe to our newsletter). 
  • Payment information (e.g., when you make a purchase or donation, if applicable). 

b. Automatically Collected Information 

  • IP address, browser type, operating system, and device information. 
  • Website usage data, such as pages visited, time spent on the Website, and referring URLs (collected via cookies or similar technologies). 

c. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small files stored on your device that help us analyze website traffic and improve functionality. You can manage your cookie preferences through your browser settings. 

 

2. How We Use Your Information 

We use your personal information for the following purposes: 

  • To provide and improve our services. 
  • To respond to your inquiries and communicate with you. 
  • To process transactions and send confirmations. 
  • To send promotional materials, newsletters, or updates (with your consent). 
  • To analyze website usage and improve our Website’s functionality and user experience. 
  • To comply with legal obligations and enforce our Terms of Use. 

 

3. Sharing Your Information 

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances: 

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, processing payments, or delivering services (e.g., hosting providers, payment processors). 
  • Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights. 
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. 

 

4. Your Rights 

Under Canadian privacy laws, you have the following rights regarding your personal information: 

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. 
  • Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions. 
  • Complaints: If you believe we have not handled your personal information in compliance with applicable laws, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC). 

To exercise your rights, please contact us using the information provided below. 

 

5. How We Protect Your Information 

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, use, disclosure, or loss. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

 

6. Retention of Information 

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we securely delete or anonymize it. 

 

7. Third-Party Links 

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit. 

 

8. Children’s Privacy 

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it. 

 

9. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Last Updated” date. Your continued use of the Website after any changes constitutes your acceptance of the revised Privacy Policy. 

 

10. Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact: LEL@LarkGroup.com