Introducing Mahshid (Mash) Kashaverz, the Client Experience Ambassador for Surrey Neuroplasticity Clinic
Mash has been with the Surrey Neuroplasticity Clinic team since October 2022.
The Surrey Neuroplasticity Clinic (SNPC) brings the latest scientific advancement into our clinical programs. Some of our cutting-edge technology includes NeuroCatch® Platform, PoNS™ Treatment Program, NeuroCom® SMART Balance Master and Muse™ Brain Sensing Head Band. Our passionate care team consists of occupational therapists, physiotherapists, and kinesiologists who strive to help your brain heal, adapt, and retrain itself.
What does your average day look like?
My day mainly consists of client care, problem-solving, multi-tasking, booking appointments, and all things PoNS related. This includes shipping and receiving client devices and setting them up for the PoNS program, making arrangements with out-of-town clients, responding to inquiries via email/phone and learning about new services and programs (as we are still growing and expanding). Apart from that, I also assist with accounts receivable and submissions to a variety of different healthcare benefits including but not limited to ICBC, Worksafe BC, Long Term Disability, Autism Funding, First Nations Health Authority etc.
What is important to you in the workplace? How does HTC deliver on that?
Teamwork, respect and being heard are top on my list. At SNPC, not only are we heard and respected but our comfort and well-being matter to the company. They make sure to take care of their employees and keep them happy.
Which of our core values resonate with you the best? Why?
Respect and elevate resonates with me the most. I think if we give people the encouragement and respect they need to succeed and at the same time allow them to express themselves without feeling like they need to hold back, it would make for one very happy employee who would be willing to go above and beyond for the company. Growing within the company as well as WITH the company is a success for everyone involved.
What has been your favorite moment so far? What makes it memorable?
Seeing how passionate the clinicians are about the well-being of their clients. Seeing not only the clinicians’ hard work, but also the hard work of their clients. Let’s just say a lot of tears have been shed.
Seeing how every single individual brings such importance to their role to the clinic and the success stories that take place are truly magnificent!
What drew you to HTC? What keeps you here and motivates you to stay?
What drew me to this particular company is how different they are from any other medical field I’ve ever worked for in the past; and I have been in the medical field for 18 years. From the types of services offered, to the passion and drive behind each offered program, to making every client who walk through our doors feel at home and treated as a part of the family is truly beautiful. It makes me very proud to be a part of it.
Every program created and offered here at SNPC has been well thought out down to the last detail. Client care, comfort and success has always been the number one priority.